Frequently Asked Questions
Everything you need to know about your KOTOBUKIYA US ONLINE shopping experience.
What are your domestic shipping options and delivery times?
We offer standard and expedited shipping via FedEx and USPS. Standard delivery typically takes 3-7 business days within the continental United States, while expedited options arrive within 1-2 business days.
What is your return policy for apparel and accessories?
Items in their original condition with tags attached can be returned within 30 days of delivery. Please note that certain limited-edition collaborations may be final sale.
How can I ensure I am choosing the correct size?
Each product page includes a detailed size chart with specific measurements in inches and centimeters. We recommend comparing these measurements against a garment you already own for the best fit.
Do you ship internationally from the US store?
Currently, the KOTOBUKIYA US ONLINE store ships exclusively to addresses within the United States and Canada. For other regions, please visit our international storefronts.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay.
Are your products authentic and officially licensed?
Yes, all items sold on our official US online store are 100% authentic, officially licensed products manufactured by Kotobukiya or our verified partners.