Frequently Asked Questions
What are your shipping options and delivery times?ā¼
We offer standard and expedited shipping across the US. Orders typically process within 2 business days, with delivery taking 3 to 7 days depending on your location.
How do I return an item if it does not fit?ā¼
You can return unworn items with tags attached within 30 days of delivery. Visit our online portal to generate a prepaid return label and start your refund process.
Which payment methods does KOTOBUKIYA US ONLINE accept?ā¼
We accept all major credit cards, PayPal, and Apple Pay. Your transactions are secured with industry-standard encryption to ensure your personal financial information remains completely safe and private.
How do you ensure the quality of your fashion products?ā¼
Every garment undergoes a rigorous multi-point inspection for fabric integrity and stitching. We source premium materials to ensure each piece meets our high standards for durability and style.
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